tara lamberson

Awesome Customer Experience

I went online last night and ordered two new pairs of shoes from Zappos.com and they sent me an email beginning as follows:

Dear Tara Lamberson,

Good news!

Although you originally ordered Standard (4 to 5 business days) shipping and handling, we have given your order special priority processing in our warehouse and are upgrading the shipping and delivery time frame for your order. Your order will ship out today and be given a special priority shipping status so that you can receive your order even faster than we originally promised!

I got another email this morning letting me know I’d receive my shoes TODAY! How awesome is that - I didn’t think I’d get them until next week…